Need a different size? No problem.

Exchange of goods

If you are not satisfied with the goods, you can send them back to us for exchange.

How to return the goods?

Please fill out the following form.
After sending it, you will receive a confirmation by e-mail.
Print the return protocol and attach it to the goods. If you do not have the option of printing, simply attach the return protocol number.
Send the goods to the following address:

Beats for Love Merchandise
ORIENTAL.cz, s.r.o.
Výškovická 3085/2
700 30 Ostrava, Czech Republic

Do not send the parcel on delivery or to a pick-up point.

You can also bring the goods in person to our store during normal opening hours.

How to pack the goods?

Return the goods in the original packaging or box.
Pack it carefully to prevent damage during transport.
Do not tape the original packaging or boxes with tape.

What conditions must the goods meet?

Returned goods must not show signs of use or be damaged. Shoes and clothing must be clean and can only be tried on in a home environment.

For more detailed information, please see the terms and conditions.

What do I need to include with the goods?

Include a return form or document containing:

the buyer's name,
the order or invoice number,
information about what you want.

If you want to exchange the goods, please indicate the product, size or color.

For faster and easier communication, we recommend that you also include a phone number and email address.